Privacy policy

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, consultation answers and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing

With your permission, we may send you emails about our store, new products and other updates we think you would like to hear about.

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at: help at everlywellness dot com or by clicking here.

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

Third party providers that we may share your information with include

Google
Facebook
Instagram
Twitter
Customer.io
Tidio
Stripe
WooCommerce
Royal Mail
Paragon Internet Group Ltd
Metorik
Xero
Zen Stores
Feefo

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 5 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.

Cookie name Purpose
PHPSESSID Used to identify your session on the website.
WordPress Cookies
wordpress_* Used to manage your session on the website and log you into our website.
wordress_logged_in_*
wordpress_test_cookie Used to test whether or not your browser has cookies enabled.
WooCommerce Cookies
woocommerce_cart_hash Contains information about the cart as a whole and helps WooCommerce (our shop platform) know when the cart data changes
woocommerce_items_in_cart Contains information about the cart as a whole and helps WooCommerce (our shop platform) know when the cart data changes
wp_woocommerce_session_ contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.
Automatewoo Cookies
wp_automatewoo_session_started Used to identify your session on the site. We use AutomateWoo to manage our refer a friend system.
wp_automatewoo_visitor_*
automatewoo_do_cart_update
Stripe cookies
__stripe_mid Randomly generated sessions for recognising a client, so that you can use our payment gateway, Stripe, on our website.
__stripe_sid
Customer.io Cookies
_cio Used to track your usage of the site. Customer.io is our marketing platform, we use it as follows:
* When you view a page, the page URL and time viewed (if you are logged in) is sent to Customer.io and (if you are logged in) associated with your account
* When you complete a consultation, your answers, goals, and pack recommendations are sent to Customer.io so we can track site usage and audience demographics.
* When you create an account on the site your name and email are passed to Customer.io. This is so we can track your usage of the site for marketing purposes and send you account-related emails.
* When you place an order, details of your order are sent to Customer.io. This is so we can send you emails about your order.
* When you refer a friend, we refer the friend to the site using an email sent via Customer.io
* When you receive an email from us, we track which emails are sent, opened and clicked on by you.
_cioid
_cioanonid
cioFT
cioLT
Google Tag Manager/Google Analytics cookies
_ga We use Google Tag Manager to track visitors, sessions, behaviour via Google Analytics. We track page views and sales through Google Analytics, and user flow through the consultation.
_gid
_gat_*
Google Optimize
_gaexp We use Google Optimize to run A/B testing on some part of our website to analyse user experience and flow
_opt_awcid Used for campaigns mapped to Google Ads Customer IDs.
_opt_awmid Used for campaigns mapped to Google Ads Campaign IDs.
_opt_awgid Used for campaigns mapped to Google Ads Ad Group IDs
_opt_awkid Used for campaigns mapped to Google Ads Criterion IDs
_opt_utmc Stores the last utm_campaign query parameter.
_opt_expid This cookie is created when running a redirect experiment. It stores the experiment ID, the variant ID and the referrer to the page that’s being redirected.
Facebook Cookies
_fbp We use Facebook to store and track visits across websites. We have the Facebook Pixel installed on our website. Please see Facebook’s Cookie Policy for more information: https://www.facebook.com/policies/cookies/
Tidio Cookies
We use Tidio LiveChat on our website to provide customer service. Please see Tidio’s Cookie Policy here: https://www.tidio.com/privacy-policy/
Snapchat Cookies
sc_at We use Snapchat for advertising. We use Snapchat pixel on our website. Please see Snapchat’s Privacy Policy for more information: https://www.snap.com/en-GB/privacy/privacy-policy
_scid
Metorik Cookies
sbjs_* We use Metorik for reporting purposes. Metorik will store a cookie in the browsers of our customers when they first come to our site. When you check out, the cookie reads and the Metorik plugin stores some information from it in the order data.this data.
sbjs_current_add
sbjs_first
sbjs_first_add
sbjs_session
sbjs_udata
sbjs_promo
Pinterest Cookies
_pinterest_sess We use Pinterest for advertising. See Pinterest’s cookie policy here https://policy.pinterest.com/en-gb/cookies and more information on Pinterest cookies here https://help.pinterest.com/en-gb/business/article/pinterest-tag-parameters-and-cookies
_pinterest_ct
_pinterest_ct_rt
_epik
_derived_epik
_pin_unauth
_pinterest_ct_ua
Twitter
We use Twitter Universal Website Tag on our website. See Twitter’s Cookie Policy here: https://help.twitter.com/en/rules-and-policies/twitter-cookies
TikTok
We use TikTok conversion tracking on our website. See TikTok’s Privacy Policy here: https://www.tiktok.com/legal/privacy-policy?lang=en.
Other cookies
gp_consultation Used to track if you are currently in the middle of a consultation. If you have an uncompleted consultation, your answers are stored in the local storage of your browser so they can be re-entered if you resume a consultation.
gp_cookie_notice We store this cookie when you accept our cookie notice for up to 30 days, so that we don’t show it to you again.
gp_coupon_from_url If you come to our website via an offer advertised from another website, we store the coupon code relating to the offer in a cookie for up to 30 days so that we can apply it to your pack after you have taken the consultation.
wf* Used by our security software to audit and protect our website.

 

SECTION 6 – AGE OF CONSENT

By using this site, you represent that you are 18 or older.

SECTION 7 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at: help at everlywellness dot co.uk or by clicking here.