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Can I retake the consultation?

Yes you can. Simply visit your account area and select ‘my consultation results’ from the menu on the left and then click ‘retake consultation.’ We recommend you take the consultation every couple of months to make sure you stay in tip top shape. If there are any major changes to your lifestyle or diet during the time you’re taking Everly we recommend retaking the consultation more frequently.

Can I take my pack with lunch or in the evening, if I forget in the morning?

You can take your supplements at any time during the day but we recommend you take them with food for best results.

Is all the packaging you use recyclable?

Here at Everly, we too are very mindful of the environment. So, yes the daily pouches & Everly tubes are 100% recyclable.

Do you ship internationally?

At this present time, we do not ship outside of the UK unfortunately. However, it is something we are looking to introduce in the near future. Keep an eye out on our website.

Which delivery service do you use?

We use Royal Mail to send your Everly packs. Delivery takes between 3-5 working days.

Which vitamins do I need?

If you haven’t already, please take our personalised consultation on our website. The results will give you an idea of vitamins to choose from, based on the answers you give.

How can I be sure that your dosages are enough for me?

If you have a specific deficiency, we recommend talking to your GP.  However, all of our products are created by our specialist team of expert nutritionists and dieticians with the right dosages to support a healthy diet and lifestyle.

I’m going to run out of vitamins before my next EVERLY pack arrives.

Not a problem, we can send your next EVERLY pack earlier, to ensure you don’t run out. Just be sure to let us know.

I have difficulty in swallowing vitamins, can I empty the capsules, add the powder to water and digest them that way?

Our capsules are not designed to be opened, however if you were to mix the powder with food or water, it would still work and be absorbed by the body in the same way.

Do the monthly EVERLY packs fit through the letter box?

Our EVERLY tubes are circular, so they wouldn’t fit through a normal sized letterbox. We can deliver to your workplace or it could be left with a neighbour.

What age can I take the vitamins from?

Our vitamins are not designed for under 18’s, unfortunately. 

Where can I find the ingredients and nutritional information of each product?

Go to our website, click on a product and halfway down that page you will see the ingredients and a link that says ‘view nutritional information’

How do I cancel my subscription?

You can cancel your subscription from within your account area at any time. Make sure you’re logged in and click the profile icon in the top right of your screen. Once you’re in your account area, click ‘subscriptions’ from the menu on the left and then click ‘cancel subscription’.

How do I change my delivery address?

You can change your delivery address from within your account area. Simply click the profile icon in the top right of your screen. Once in your account area, click the left menu option ‘addresses’ and then click ‘edit’ next to the address you want to update.

How many packs will I receive?

You will receive 28 packs with each order. If you have a subscription, your next order will arrive every 28 days from then onward.

Can I order one month at a time?

No you can’t purchase one month at a time – when you make your first order your Everly account is set-up on a monthly subscription. However we have made it easy to cancel your subscription at any time if you ever need to. 

Where is my order?

If your order doesn’t arrive when you expect it to, simply get in touch via our contact us page here.

Can I delay my next delivery date?

Yes, you can. You can pause your next delivery at any time and you can delay delivery by 1, 2 or 3 weeks. This can be helpful when you’re away on holiday or you’ve missed a few days and you’re catching up. This can be done from within your account area by clicking ‘my orders’ in the menu on the left.

Does your Omega 3 gelatine contain pork, is it Halal certified?

Our Omega 3 uses bovine gelatin from cows and doesn’t contain pork although it isn’t Halal certified.

How much does shipping cost?

Shipping is free on all orders over £20. Otherwise it is £3.95.

Can I change my monthly selection of vitamins, so I can try others?

Yes, absolutely you can amend your Everly pack to add different vitamins or take out existing ones. On your account, go to your pack and click ‘add to pack’ and/or ‘remove’ to amend your selection.

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